INTRO
What is Cloud Contact Center (CCaaS)?
Fast calls. Less agents. Smart AI. Cloud Contact Center, aka Contact Center as a Service (CCaaS), is a cloud-based call center software solution – hosted by a subscription-based provider.
CCaaS makes interactions through voice, email, social media and the web accessible from virtually anywhere.
CCaaS integrates with UCaaS to create seamless connections with other departments.
FEATURES & BENEFITS
CCaaS features boost sales, profit & happy customers!
Integration
Integrates with other comm services, apps and CRMs to create a unified experience
Reduces CapEX
Offers a pay-as-you-go model, with no up-front costs
Social Media
Enhances self-service and social media engagement
Improved Analytics
Better analytics due to cloud integration
Scalable & Mobile
Expand locations quickly, and work from anywhere
Always Up to Date
Real-time updates, with built-in redundancies and security
Maintains Compliance
Stays current with industry and regulatory requirements
Happier Customers
Faster response times and less delays
FEATURED PARTNERS
CCaaS explainer video demos
NICE contact center
Five9 contact center
Genesys contact center
Top CCaaS Providers
Partial Partner List: 8×8, Broadvoice, CallTower, Dialpad, Five9, Genesys, GoTo, Intermedia, Nextiva, NiCE, Ooma, RingCentral, Talkdesk, Vonage and Zoom
