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INTRO
What is MS Teams 3rd-party VoIP integration?
85% OF Teams users choose another phone system provider*.
Choosing a 3rd-party VoIP provider for Microsoft Teams (via Direct Routing or Operator Connect) offers businesses more flexibility and advanced phone features.
Businesses can also get more competitive pricing compared to Microsoft’s standard calling plans.
This approach allows companies to build a complete phone system within the Teams environment, leveraging their existing network infrastructure. *source: Nextiva
FEATURES & BENEFITS
MS Teams 3rd-party VoIP integration features & benefits
Cheaper & Flexible
Better pricing and global reach than MS calling plans
Better QOS & Support
3rd party providers specialize in voice – and will stay up if MS Teams goes down.
Advanced Features
Enhanced features related to AI, call mgmt., recording, analytics and call center
Enhanced Workflow
Make and receive external calls within Teams – and have click-to-dial CRM feature
WATCH & LEARN
MS Teams 3rd-party VoIP integration explained
Top Microsoft Teams 3rd-party VoIP providers
Partial Partner List: 8×8, AT&T, Avaya, BCN, Broadvoice, CallTower, Comcast Business, Dialpad, GoTo, Intermedia, MetTel, Nextiva, Ooma, RingCentral, Vonage and Zoom
